We love all of our clients at The Facial Collective, and we want to make sure everyone feels at home in our friendly Clinic. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.
When booking we will require you to pay a 50% deposit of the total treatment cost one week prior to your appointment, this confirms the booking on our end. In the event that you cancel without minimum 48 hours notice OR you simply do not turn up at all we reserve the right to keep this deposit. This deposit is non refundable.
Q. When do I pay the rest?
A. Remaining payments will be collected in-store, and we'll have the ability to take contactless payments, like Uber!
Q. What if I have a last-minute emergency?
A. We are all human, we get it. We will use our discretion and tend to only keep the deposit of repeat offenders
Q. What if I have multiple bookings, will I need to pay a large sum at once?
A. No- we understand that asking that is a lot so we are happy to be patient with future bookings until the week prior to that appointment.
We appreciate you taking the time to read through this and cant wait to see you all in Clinic soon.