Question 1

Do you do Skin Needling? If so, whats it good for?

Accepted Answer

Yes we do- Skin needling stimulates collagen production, improves skin texture, reduces the appearance of scars and fine lines, and enhances the absorption of skincare products. Its good for age management as well as pigmentation, acne and overall rejuvenation.

Question 2

I have acne, what can you do to help that?

Accepted Answer

We have over 13 years now and have a whole range of things to help acne. We start with figuring out what the cause may be, then starting you on a treatment plan and getting you on some good home care. We have treated acne prone skins from ages of 12- late 60's and we promise you- there's always something you can do to help.

Question 3

My skin is super sensitive but I want to work on age management, what can I do?

Accepted Answer

We have treated this many times before. First we need to figure out if your skin is a true sensitive or sensitised, then we can work on the tailored treatment plan to get you started to happier/ healthier skin.

Question 4

Can you help improve the appearance of hyperpigmentation?

Accepted Answer

Yes, treatments like chemical peels, skin needling & LED therapy can reduce hyperpigmentation by promoting cell turnover, evening skin tone & breaking up the pigmentation.

Question 5

Can your services help with eczema flare-ups?

Accepted Answer

Absolutely. We offer gentle treatments and soothing skincare products designed to hydrate and heal the skin, reducing eczema symptoms. We also focus on a holistic approach looking at your diet and what could be flaring you up.

Question 6

What is the deposit I have to make for my appointment & when do I have to pay the rest?

Accepted Answer

When you book an appointment with us, we require a 50% deposit of the total treatment cost to confirm your booking. This deposit must be paid one week prior to your appointment.

The remaining payments will be collected in-store, and we'll have the ability to take contactless payments, like Uber!

Question 7

What happens if I need to cancel my appointment?

Accepted Answer

If you cancel your appointment without providing at least 48 hours' notice, or if you do not show up for your appointment, we reserve the right to keep the deposit. Please note that the deposit is non-refundable.

Question 8

What if I have a last-minute emergency?

Accepted Answer

We are all human, we get it. We will use our discretion and tend to only keep the deposit of repeat offenders.

Question 9

What if I have multiple bookings, will I need to pay a large sum at once?

Accepted Answer

No- we understand that asking that is a lot so we are happy to be patient with future bookings until the week prior to that appointment.

Treatment
Policies & questions

Serenity Steps

Treatment Policies & questions

Serenity Steps

Treatment
Policies & questions