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CLINIC POLICIES

Image de Mohan Murugesan

Serenity Steps

We love all of our clients at The Facial Collective, and we want to make sure everyone feels at home in our friendly Clinic. That’s why we’ve set a few basic policies to make sure everyone who walks through our doors has an experience that leaves them wanting to return time and again. Take a quick read. If you have any questions, just get in touch.
  • What is the deposit requirement for booking an appointment?
    When you book an appointment with us, we require a 50% deposit of the total treatment cost to confirm your booking. This deposit must be paid one week prior to your appointment.
  • What happens if I need to cancel my appointment?
    If you cancel your appointment without providing at least 48 hours' notice, or if you do not show up for your appointment, we reserve the right to keep the deposit. Please note that the deposit is non-refundable.
  • When do I pay the rest?
    Remaining payments will be collected in-store, and we'll have the ability to take contactless payments, like Uber!
  • What if I have a last-minute emergency?
    We are all human, we get it. We will use our discretion and tend to only keep the deposit of repeat offenders.
  • What if I have multiple bookings, will I need to pay a large sum at once?
    No- we understand that asking that is a lot so we are happy to be patient with future bookings until the week prior to that appointment.
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